Delete from the app

1. Sign in to the app.
2. Open Settings.
3. Select Delete my account and confirm.

Your login is disabled and the app signs you out when the request succeeds.

If you cannot sign in

Email [email protected] from the address registered to your account. Include “PlatiHeal account deletion” in the subject. We may ask you to verify the account before processing the request.

What happens to your data

Deleting the account disables access; it does not automatically erase records that PlatiHeal or a clinic must retain for clinical, booking, billing, security, dispute or legal purposes. Records are handled under the Privacy Policy and applicable retention requirements.

Deleting your login does not delete another family member’s account or a clinic’s lawful copy of a record.